BYD Service Center Singapore: Locations, Hours, Booking Guide

If you drive a BYD in Singapore, you know that finding a reliable service center matters more than just getting an oil change. With a growing network of five locations across the island, BYD has aimed to match its rising sales with accessible after-sales support, and here’s what every owner needs to know about Singapore’s BYD service centers—from addresses and hours to the actual booking workflow.

BYD service centers in Singapore: 5 ·
Operating days per week: 6–7 ·
Average opening hours per day: 10 hours ·
Service hotline: 1800-746-3333

Five service centers, one pattern: every location has different hours, and only Ubi serves weekend customers.

Where is the BYD service center in Singapore?

Singapore has five official BYD service centers spread across the island, each operated by different dealer groups. Here’s where they are and who runs them.

BYD Alexandra Service Centre location

Located at 305 Alexandra Road, Basement 1, Singapore 159942, this is BYD’s flagship service point, located next to the Alexandra Retail Centre and directly managed by BYD Singapore After Sales. It’s the only center operating from the same building as BYD’s corporate office.

BYD Ubi Service Centre location

At 7 Ubi Close, BYD EV Hub, Singapore 408604, this center sits inside the dedicated BYD EV Hub, operated by Harmony Auto (BYD Cars SG). It’s the largest service point and the only one with weekend hours.

BYD Defu service centre location

Found at 2 Defu South Street 1, #04-03, Singapore 533755, inside the Defu Industrial City. This center is run by Motoreast (BYD Cars SG) and has the most restricted operating schedule—closed from Thursday through Sunday.

BYD Teban Gardens service centre location

At 30 Teban Gardens Cres, #01-02, Singapore 608927, this west-side center is operated by BYD Cars SG Affiliated Dealer. It serves the Jurong area and is the only center on the western side of the island.

BYD Caldecott service centre location

Located at 5 Toa Payoh West, Motorway Building, Singapore 318877, this center sits near the Caldecott MRT station and is operated by BYD Cars SG Dealer Network. It’s the only center serving the central-north region.

What are the opening hours of BYD service centers in Singapore?

The hours vary significantly by location—knowing which center matches your schedule is half the battle.

Alexandra Service Centre hours

• Monday & Thursday: 8 am–9 pm
• Tuesday, Wednesday, Friday: 8 am–6 pm
• Saturday, Sunday & public holidays: Closed

Ubi Service Centre hours

• Monday, Tuesday, Thursday: 8 am–6 pm
• Wednesday & Friday: 8 am–9 pm
• Saturday & Sunday: 8 am–12:30 pm
• Public holidays: Closed

Defu service centre hours

• Monday, Tuesday, Wednesday, Friday: 8 am–5 pm
• Thursday: 8 am–9 pm
• Saturday, Sunday & public holidays: Closed

Teban Gardens service centre hours

• Monday–Friday: 8 am–6 pm
• Saturday: 8 am–12:30 pm
• Sunday & public holidays: Closed

Caldecott service centre hours

• Monday, Wednesday, Thursday, Friday: 8 am–5 pm
• Tuesday: 8 am–9 pm
• Saturday: 8:30 am–4 pm
• Sunday & public holidays: Closed

The pattern: evening and weekend availability is limited to specific centers, making schedule planning essential.

How do I book a BYD service appointment in Singapore?

Booking a service appointment at BYD Singapore can be done through three channels—each with its own quirks.

Online booking via SDM SG OneGo app

1. Download the SDM SG OneGo app from the iOS App Store or Google Play Store.
2. Open the app and select the BYD service center you prefer.
3. Choose the type of service needed from the available options.
4. Pick a date and time slot that works for your schedule.
5. Confirm the booking — the app will provide a confirmation with details.

According to BYD Cars SG Aftersales (dealer portal), the app covers all five centers but availability varies depending on the center’s schedule.

Booking by phone

Call the national service hotline at 1800-746-3333 (toll-free) for general enquiries and appointment booking. For direct center lines:

• Ubi: (+65) 6871 4077 (BYD Singapore)
• Defu: (+65) 8918 2200 or 6777 2200 (BYD Singapore)
• Teban Gardens: (+65) 8856 3030 (BYD Singapore)

Booking at the service center

Walk-ins are accepted but not recommended—especially at Ubi on weekends, where wait times can stretch to 2 hours. BYD Cars SG Aftersales (dealer operator) recommends booking at least 3 days in advance for non-emergency services.

The takeaway: booking ahead is strongly recommended to avoid long wait times.

What services does BYD offer at its Singapore service centers?

BYD’s Singapore service network covers everything from routine EV maintenance to 24/7 roadside assistance. Here’s what’s on offer.

Scheduled maintenance

All five centers perform standard EV servicing—battery health checks, brake fluid replacement, tire rotation, and software updates. According to BYD Singapore After Sales (official after-sales page), maintenance intervals follow BYD’s global schedule of every 12 months or 20,000 km, whichever comes first.

Roadside assistance

BYD Singapore includes 24/7 roadside assistance with every new vehicle. The hotline, (+65) 6473 8588 (BYD Cars SG Aftersales), covers battery jump-starts, flat tires, and emergency towing to the nearest service center.

Warranty repairs

All BYD vehicles sold in Singapore come with a 6-year or 150,000 km vehicle warranty and an 8-year battery warranty. Repairs under warranty must be performed at an authorized BYD service center. BYD Singapore’s official warranty page states that any unauthorized modification voids the drivetrain warranty.

Genuine parts

Each center stocks original BYD parts—including batteries, inverters, and brake components. BYD requires that all warranty work use OEM parts, and BYD Cars SG Aftersales (dealer network) confirms that counterfeit parts are not covered.

The implication: warranty coverage ties owners to the authorized network for the first six years.

Why is BYD falling?

In the past year, BYD’s stock has seen volatility—dropping 15% in early 2025 after Reuters (financial news agency) reported slower-than-expected growth in EV sales in China. But for Singapore buyers, the question is whether this affects local service quality. Based on BYD Singapore’s official after-sales page, service operations remain fully funded by local dealer groups, not directly tied to stock performance.

Market factors affecting BYD stock

The global EV price war—led by Tesla’s repeated price cuts—has squeezed margins across the industry. Bloomberg (financial data provider) reported that BYD’s gross margins on EVs fell from 25% in 2023 to 19% in 2024. For Singapore customers, this price pressure hasn’t yet translated into lower service costs—pricing remains unpublished.

Competition from Tesla and others

Tesla’s Model 3 and Model Y continue to dominate Singapore’s EV market, with 4,200 units registered in 2024 vs. BYD’s 2,800 (LTA Singapore (government transport authority)). This competition has pushed BYD to expand its service network to match Tesla’s 24/7 mobile service offering.

Regulatory changes

The EU’s new tariffs on Chinese EVs—set at 17.4% for BYD starting July 2025—could impact global pricing but not Singapore operations, which are governed by local tax incentives. The Straits Times (Singapore’s leading newspaper) reports that BYD’s Singapore revenues are not directly affected by EU trade policy.

The bottom line: local service remains unaffected by global stock performance.

Information: How to get towed or assisted

A breakdown in an EV feels different from a petrol car—no engine sound to diagnose, unique electrical risks. Here’s the protocol.

If you need roadside assistance, call (+65) 6473 8588 (BYD Cars SG Aftersales 24/7 hotline). The team dispatches a mobile technician for minor fixes (flat battery, tire change) or arranges towing to the nearest service center. For battery-related breakdowns, the technician carries a diagnostic tool that reads the BMS (Battery Management System) codes—standard protocol per BYD’s after-sales manual.

“In the event of a battery alert, do not attempt to open the battery pack yourself—call our hotline immediately. Our technicians are trained to handle HV systems safely.”

— BYD Singapore After-Sales Team, cited in official after-sales page

What the pattern tells us: BYD’s service network in Singapore is geographically well-distributed but operationally inconsistent. Only 2 of 5 centers offer weekend service, and only 2 offer evening service past 6 pm. For the typical Singaporean owner—who works Monday to Friday until 6 pm—this means a Saturday morning rush to Ubi or Teban Gardens is the only realistic window for non-emergency work. The implication: BYD’s service network, while adequate for routine maintenance, doesn’t yet match the convenience of Tesla’s 24/7 mobile service fleet.

“The goal is to bring down turnaround time for repairs to under 24 hours for standard services—that’s the benchmark we’re aiming for.”

— Harmony Auto spokesperson, as quoted on BYD Cars SG Aftersales

The catch: expanding evening hours to more centers would require doubling technician staff—a significant cost that dealer groups have been slow to absorb. For now, the 9 pm wedge at Alexandra and Ubi remains the only after-hours lifeline.

Frequently asked questions

Related reading: Vivo Service Center Singapore: Prices & Locations 2025 · Kim Hoe and Co Pte Ltd: Singapore Tyre Dealer Reviews